Return policy


If the consumer purchases the services (transfer service, hourly transfer service, etc.) determined electronically through the website he / she uses, it is deemed to have accepted the pre-notification form, user contract / distance sales contract, privacy and security policy, cancellation and return policy.

The consumer is subject to the provisions of the Law No.6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188) and other applicable laws regarding the service purchased.

In the event that there are circumstances that make it impossible to realize the purchased service, VIPUBER has to notify the Consumer of this situation in writing (via e-mail, message, notary public, mail, cargo, etc.) within 3 days after learning about this situation. The matters specified in Article 11 of the User and membership agreement on the website are reserved.

If the consumer does not pay the price of the service purchased or cancels it in the bank records, the obligation of vipuber to fulfill the service terminates.

The purchased service can be changed by the consumer or can be canceled free of charge until the main departure and arrival points of the transportation service will take place in the same city until 6 hours stay, and if the departure and arrival points are not in the same city, until 12 hours. If the consumer wants to cancel the reservation without complying with the times stated in the aforementioned conditions, the reservation has been made and VIPUBER does not refund the usage fee of the reservation made for the said transportation service. The reservation is deemed to have been made and the service is considered to be provided to the consumer. The consumer is deemed to have accepted, declared and committed in advance that he will not claim any rights in the reservation cancellations made without complying with the hours.

The consumer, in accordance with Article 5. (a) 2 of the user agreement, up to 6 hours before the local reservation time; You can use the right of withdrawal up to 12 hours before out of town reservation. Shared rides do not have the right to cancel, change or withdraw. If the specified reservation times are not followed, the consumer has no right of withdrawal and change.

VIPUBER, as of the notification of withdrawal, Distance Contracts Regulation 12/1. According to the article, he is obliged to return the total amount within 14 days at the latest.

If the service becomes impossible or partially fulfilled due to the fault of the consumer, it is obliged to compensate VIPUBER's damages at the rate of the consumer's fault.

The consumer agrees, declares and undertakes that if the consumer defaults in the case of payment by credit card / debit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; The consumer may demand the expenses and power of attorney from the consumer and in any case, in case the consumer goes into default due to his debt, the consumer accepts that VİPUBER will pay the loss and damage that VİPUBER has suffered / will suffer due to the delayed performance of the debt.

Akşemsettin Mah Hakperest Sok Ege Ap no28 / 5 FATİH / İSTANBUL


Tel: 0090 212 630 00 31

Fax: 0090 212 630 00 45